Customer satisfaction is a top priority for any technology company responsible for the smooth functioning of its products. Therefore, in the event of malfunctions or other technical problems, the quick and competent service on site is guaranteed, no matter how difficult the solution.
But what if the customer is further away or even sits abroad? Or when it is very urgent because an entire production is at a standstill? An error description on the telephone is often difficult and often fails with international companies because of the language barrier. So a service technician has to arrive. Approach, perhaps even flight and hotel, high loss of time for a malfunction, which can perhaps be rectified in a few easy steps.
Wouldn't it be much easier, cheaper and faster to have a look at the problem first?
Exactly this live view is what Adtance Support offers you.
What is Adtance Support?
The Adtance support solution works both on smartglasses of your choice and on mobile devices (Smart Phones & Tablets) on which the Adtance support app is installed. For mobile devices, Apple's iOS and Android operating systems are supported and are available for download from the stores (iOS & Google Play Store). The Adtance online platform works completely web-based without any additional software installation, but can also be set up on the customer's own servers upon request. The access is
from any PC and mobile device.