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HANNOVER MESSE 2018, 23 - 27 April
Homepage>Exhibitors & Products >Connected Service Experience - IoT

Connected Service Experience - IoT

A competitive edge through service excellence

Capgemini Deutschland

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Product description

The Internet of Things is profoundly changing the nature of the relationship between the manufacturer and the customer. Instead of reacting to customer initiated cases, IoT enables the manufacturer to predict and respond in near-time - before the customer knows there is an issue and experiences dissatisfaction. Companies that use the Connected Service solution from Capgemini can deliver a new level of customer support, because they can anticipate performance issues before they occur and automatically trigger the appropriate interaction from sales, service, and customer care. Capgemini delivers turn-key IoT solutions including data acquisition, aggregation, analytics and actioning.

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