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HANNOVER MESSE 2018, 23 - 27 April
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ORBIS ServiceONE

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Product description

Digital transformation in customer service - outstanding process with the IoT and Microsoft Dynamics 365
The service is one of the basic customer loyalty tools in various industries - especially in device, mechanical and plant engineering. Excellent services lead to a high level of customer satisfaction, loyalty and - consequently - long-term customer retention.
Being a certified Microsoft partner, with ORBIS ServiceONE we're offering you a suite that you can use to generate noticeable added value for your customers - starting with smart services using the "Internet of Things" (IoT), moving over effective personalized support across all contact channels, and finishing with smooth service use on site. Offer your customers a positive service experience!

Highlights of ORBIS ServiceONE
- Automated service request thanks to the IoT
- Personalized customer services with all the information at a glance at all times
- Graphic deployment planning taking skills, location and availability into consideration
- Mobile support for the field service on the ground
- Service performance analysis cockpit

All products offered by this exhibitor

ORBIS ConsumerONE

ORBIS ConsumerONE provides support for all levels of the customer relationship between retail, wholesale and the manufacturers in a central platform with your adapted business processes. The following highlights await you in the Microsoft-certified CRM sector-specific solution: - Predefined standard ...read more

ORBIS ConstructionONE

In the construction supplier industry, most information is - from a CRM perspective - managed using various building objects and the network of relationships consisting of clients, architects and other involved individuals. ORBIS ConstructionONE - the sector-specific solution for construction suppliers ...read more

ORBIS LogisticsONE

In the logistics sector, transport and logistics companies are closely connected to their customers through their services and products. Not only do customers and partners expect a high level of flexibility; they also look for close cooperation and an individual service during the request process. ORBIS ...read more

ORBIS AutomotiveONE

In the automotive supplier industry, the requirements placed on a CRM system are particularly high. Not only are OEMs calling for high product quality; they are also demanding closer cooperative relationships in product development and fast and individual service during request handling. ORBIS AutomotiveONE ...read more

ORBIS DataQualityONE

Find accounts, contacts, leads and opportunities without knowing the correct spelling of the name or a concrete address by using a fault tolerant search engine which is based on fuzzy logic and linguistic components. ORBIS DataQualityONE enables you to reach your recipients' premises using correct and ...read more

ORBIS SAP IntegrationONE

ORBIS SAP IntegrationONE is the world's first ever Microsoft-certified CRM solution that was specially developed for SAP users. The ORBIS SAP Integration Suite closely integrates SAP ERP in the world of Microsoft Dynamics 365 and thus combines the benefits of both worlds in a single solution. Closed ...read more

ORBIS ServiceONE

Digital transformation in customer service - outstanding process with the IoT and Microsoft Dynamics 365 The service is one of the basic customer loyalty tools in various industries - especially in device, mechanical and plant engineering. Excellent services lead to a high level of customer satisfaction, ...read more

ORBIS ManufacturingONE

With ORBIS ManufacturingONE, ORBIS has developed a sector-specific solution that combines all the benefits of the standard Microsoft Dynamics 365 solution with the requirements of production and service-oriented companies. ORBIS template includes the following additional features: - Customer portfolio ...read more

ORBIS TourplannerONE

ORBIS TourplannerONE, the geomarketing service, is an online service that's fully integrated into the CRM processes of Microsoft Dynamics 365. It supports and optimizes route planning in the mobile field service and forms the basis of professional route optimization. ORBIS TourplannerONE is powerful ...read more

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