Digital transformation in customer service - outstanding process with the IoT and Microsoft Dynamics 365
The service is one of the basic customer loyalty tools in various industries - especially in device, mechanical and plant engineering. Excellent services lead to a high level of customer satisfaction, loyalty and - consequently - long-term customer retention.
Being a certified Microsoft partner, with ORBIS ServiceONE we're offering you a suite that you can use to generate noticeable added value for your customers - starting with smart services using the "Internet of Things" (IoT), moving over effective personalized support across all contact channels, and finishing with smooth service use on site. Offer your customers a positive service experience!
Highlights of ORBIS ServiceONE
- Automated service request thanks to the IoT
- Personalized customer services with all the information at a glance at all times
- Graphic deployment planning taking skills, location and availability into consideration
- Mobile support for the field service on the ground
- Service performance analysis cockpit