Bart Nieuwenhuis is a professor and leader of the Business Service Innovation Research Group at the International Business School of Fontys University of Applied Sciences. He is a professor QoS of Telecom Services at the University of Twente since 2000. From 1995 to 2000, he was a professor Tele-Informatics at the University of Groningen Since 2001, Bart Nieuwenhuis worked as an innovation management consultant for more than 15 years. He is owner of the consultancy firm Knowledge for Business. From 1980 to 2001, Bart Nieuwenhuis served as researcher, manager of international R&D programs, head of strategy, and scientific director of the R&D organization of the Dutch Telecom operator KPN. Bart Nieuwenhuis received a PhD degree in Computer Science and a MSc degree in Electrical Engineering (cum laude) from the University of Twente.