The solution - from the global supplier of business software, IFS - is set to standardize, enhance and significantly speed up service processes at ANDRITZ, an Austrian company that currently has around 26,000 employees at more than 250 locations across 40 countries. ANDRITZ's service specialists focus primarily on maintaining, repairing, providing and installing spare parts. The company also offers audits, retrofits and process improvements to help customers achieve maximum asset and plant availability and performance throughout the entire lifecycle.
By digitalizing and automating ANDRITZ's global service operations, FSM from IFS will enable the business to standardize and optimize processes - not to mention further boost its service experts' productivity in areas such as maintenance, repair and spare parts management. The IFS solution is designed to enable technicians to manage all tasks on-site with just one mobile device, meaning they can get the customer to confirm the work they have done and the associated costs as soon as they’re finished. FSM is set to be integrated into ANDRITZ's existing SAP system and other CRM and document management solutions. The IFS FSM roll-out is scheduled to begin in late 2018. Once this is complete, more than 1,000 service specialists worldwide will benefit from the solution, both in the office and in the field.
"After a detailed analysis and an evaluation of its technical performance, we opted for IFS Field Service Management," explained Daniel Hirz, Project Manager Smart Services at ANDRITZ, adding: "The comprehensive range of functions, configurability and flexibility of the solution played an important role in our decision." Highlighting the advantages for the customer, Josef Haintz, Program Manager Smart Services stated: "We look forward to leveraging the IFS solution to significantly expand our service offering and to offer our customers next-generation services. IFS Field Service Management is an integral part of our Metris Smart Service initiative, which also includes a spare parts catalog, a customer interaction center and other modules that enable us to work more efficiently with our customers." Peter Höhne, Vice President Sales & Marketing at IFS Europe Central, praised the new partners for their excellent teamwork: "It has been clear right from the initial phase of the sales process that IFS and ANDRITZ share many of the same values when it comes to service and customer orientation. We look forward to a long-term and mutually beneficial collaboration with ANDRITZ and to helping them realize highly efficient, globally available service processes in all business areas of the company."
IFS Deutschland GmbH & Co. KG (91058 Erlangen, Germany)