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HANNOVER MESSE 2020, 20 - 24 April
Homepage>Conference program >Artificial Intelligence in customer service
13th German-Japanese Economic Forum

Artificial Intelligence in customer service

We supercharge your customer service through the integration of artificial intelligence

Location & Language

Language

German

Simultaneous interpreting

Japanese

Event Details

Type of event

Pitch

Topic

Artificial Intelligence, Digital Factory, Startups

Session

Startup Session & Pitches

Event Host

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Description

In order to make the customer service more efficient we have developed a so-called Agent +AI® model, which we integrate into the existing customer service of companies. The system helps to automatically answer questions received via chat, email or messenger channels or to automate processes and at the same time provides customer service agents with response suggestions to increase their efficiency. The algorithm behind our solution is

based on a technologically highly complex artificial neural network, also called " convolution neural network" and " long short-term memory".

Speaker

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