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HANNOVER MESSE 2020, 20 - 24 April
Homepage>Conference program >Troubleshooting with AI: Automating technical support
Co-Lab Stage

Troubleshooting with AI: Automating technical support

Location & Language

Language

English

Event Details

Type of event

Lecture

Topic

Artificial Intelligence, Partner Country Sweden, Startups

Event series

Co-Lab Stage

Event Host

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Description

Troubleshooting represents the vast majority of time and money spent on technical support, and indeed all of customer service. Yet most companies escalate all but the most trivial technical issues to a human support agent. Your customers no longer compare you with only your competitors, but with the best support they have ever received from any brand. They want instant resolution, around the clock, via any channel, without having to repeat the information multiple times. To meet these expectations, leading companies are using AI-powered virtual agents to create self-service experiences that are available anytime and everywhere. In this talk we look at one of those virtual agents.

Speaker

  Shahan Lilja

Shahan Lilja

Co-founder & CEO, Mavenoid

Shahan Lilja is the CEO and Co-founder of Mavenoid, a venture-backed AI company that helps customer service teams troubleshoot smarter. Prior to Mavenoid, he was the first deployment strategist in the ...

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