micromobility expo 2019,
02 - 04 May
In cc|scout, COSMO CONSULT offers a tool that provides your employees with exactly the help that they need via mouse click from within all your solutions. Whether in the form of a short step-by-step guide, an audio or video simulation, a detailed process description or a simple image sequence - all answers are only two clicks away. It is as easy to create these help guides as it is to access them: The system includes a powerful process and screen capture engine that allows you to use Microsoft Word screenshots and flow simulations. Benefits of cc|scout Help when you need it in a few clicks Can be used for virtually any Windows or web-based application Context-sensitive help in a variety of formats (HTML, Audio/Video, PDF, Word, PowerPoint, etc.) Simple authoring and editing of help guides with Microsoft Word including a process and screen capture add-in Reduction of the time needed to create help documentation by up to 90% Reduction of training costs and help desk burden by up to 50% Capture and long-term retention of expertise Reducing the number of requests to the internal or external help desk Reduced on-site or online training expenses Instant access to new or updated help materials Automatic translation of documentation into 19 languages Built in tools for administration, quality control, and organization of all content Easy importing of already existing help documents Optional COSMO CONSULT support ranging from the creation of specific help content to the complete charge of documentation creation, including hosting
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