HANNOVER MESSE 2020,
20 - 24 April
MachineMetrics Service transforms an OEM or equipment provider’s ability to service their customers by remotely monitoring machines, reducing on-site service calls and providing preventative and predictive maintenance. Quickly resolve machine problems through remote diagnosis and reduce on-site service visits by 10-20%, optimize preventative maintenance plans, validate warranty claims, receive predictive maintenance alerts to understand new service opportunities post-warranty period.
With MachineMetrics Service, any machine maker or distributor can improve their customer service by resolving machine problems without the necessity of an on-site visit. Service managers and technicians can remotely monitor, manage, diagnose and resolve customer’s machine issues for any piece of connected equipment in the field and in real-time using MachineMetrics cellular edge device.
The historical and real-time machine data collected allows equipment manufacturers to gain insight into customers’ equipment health and condition, identify new service opportunities with analytics and reporting, predict and deliver early warning of potential equipment failures, highlight elevated risk areas that lead to machine downtime, or even determine to take preventative action before it impacts a customer’s machine performance.
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