There is no good or substandard quality. There is only quality.
Gunnar Siebert already accompanies this statement through his entire professional career. At the end of the 1990s, as a calculation engineer in aviation, precision was all that mattered to him. In his subsequent seven years in a technical consultancy, Mr. Siebert always focused on 100% customer satisfaction as a manager and sales representative. At that time, Mr. Siebert made his first contacts and experiences inside the Middle East.
As part of international projects, Mr. Siebert brought German companies together with government-related institutions for global contracts. Mr. Siebert is working in the service sector for almost 20 years. "Customers typically buy services only to add value to their business. You cannot compromise on quality!" This is his premise.
Since 2012 he works for the testing and certification company SGS. Today, as Strategic Business Unit Manager he is responsible among other things for worldwide inspection services. In addition, the product certifications for the Eurasian Economic Union and Iran are also in his responsibility. "Accuracy is very important, especially in the export processing and inspection of goods, because here are not only hidden financial pitfalls, but also legal and political hurdles. Customers rely on the name SGS! "
For him customer service is relationship management. Cooperation between two companies or in projects depend on communication. In his sales activities, Mr. Siebert is concerned with building relationships and trust. This is the fundamental requirement for a good cooperation.