A centralised ITSM prevents IT failures and ensures efficient collaboration between IT and production teams to keep manufacturing on track.
ITSM provides a structured way to handle IT-related issues. It is a set of processes that help businesses manage IT services in an organized way. Unplanned downtime is a big challenge in manufacturing. According to Siemens, the cost of an hour of unplanned downtime can range from an average of $39,000 for factories producing FMCG to over $2 million in the automotive industry.

ITSM reduces risk by ensuring clear incident procedures, preventing recurring issues with root cause analysis, and enabling well-planned system changes.
As a result, IT disruptions have less impact on production, allowing manufacturing companies to meet their targets and maintain customer satisfaction.
In many factories, IT and production teams work separately, which can lead to delays in problem-solving. They also face pressure to control costs, and ITSM plays a key role in improving the efficiency of IT support. Companies that implement ITSM have reported a nearly 23% reduction in average resolution time.
ITSM offers strategies to minimise downtime and control IT costs:
- ITSM helps to prevent issues by using monitoring systems to detect failures before they impact production.
- A structured ITSM approach ensures that software updates and new equipment installations are planned, tested, and implemented with min. disruption.
- Tracking IT assets simplifies troubleshooting, and prevents unnecessary purchases.
- A well-maintained Knowledge Base speeds up issue resolution. AI-powered ITSM further enhances this with instant, data-backed responses.
- Automating IT tasks reduces human error, while AI assistants help evaluate incidents and suggest fixes. On-premises AI ITSM ensures secure knowledge management.
Easy Redmine supports all these ITSM principles with dedicated tools—helping manufacturers improve efficiency and reduce downtime.