As production downtime inevitably costs machine operators time and therefore money, the best solution would surely be to keep the right spare parts to hand for whenever and wherever they’re needed. But surely it would cost a fortune to store a full inventory? Machinery manufacturers keen to optimize increasingly important and above all high-margin service business can explore a new option called symmedia SP/1 Parts at HANNOVER MESSE 2016. It’s been designed by service expert symmedia, which focuses on getting machines online and developing digital service solutions for mechanical and plant engineering.

Parts, the intelligent spare parts store, is the latest addition to symmedia’s SP/1 software package that already offers well-established remote service, monitoring and maintenance functions. Parts networks operators’ production machinery directly with the manufacturer and automatically sets up an intelligent shopping cart with order suggestions based on the machine’s datasheets – so genuine spare parts can be ordered from the manufacturer with a single click. This not only saves time, but also helps plan machinery maintenance and ensures maximum long-term availability for production. This Industry 4.0 solution enables machine manufacturers to network their products on a global scale and to optimize the service they provide across all sectors. As manufacturers extend their increasingly important high-margin service business and seek to retain their preferred supplier status for spare parts, even after the guarantee has expired, machine operators will benefit from the optimized identification and ordering service provided by Parts. This intelligent spare parts store is already being used successfully by injection molding machinery engineer ENGEL Austria.

Symmedia GmbH (33602 Bielefeld, Germany), Hall 16, Stand A10
Topic: North Rhine-Westphalia pavilion, partner of the Ministry of Economic Affairs, Energy and Industry of the State of North Rhine-Westphalia (MWEIMH NRW)