Together with Deutsche Telekom, Salesforce announced the launch of the new digital initiative for SMEs at the Agentforce World Tour in Düsseldorf. The aim is to support SMEs in Germany with practical and scalable AI-based solutions that can be quickly implemented and put to productive use. This should pave the way for them to become agentic enterprises.

Tailor-made solutions increase competitiveness

The central component is Agentforce 360, Salesforce's AI platform, combined with Deutsche Telekom's integration, consulting, network and security services. Together, the two partners want to offer tailor-made solutions and pre-configured pre-packaged bundles that enable companies to make their business processes more efficient, improve customer experiences and increase their competitiveness in the long term.

‘Fast, secure and scalable’

‘Companies of all sizes need practical and secure ways to successfully leverage the opportunities offered by artificial intelligence and automation,’ says Ralf Pechmann, Deutsche Telekom Business Customers, VP Digital Experience & IT. ‘Together with Salesforce, we enable innovation to be brought into everyday business life quickly, securely and scalably – from SMEs to large corporations.’

Visit Report Agent: AI-supported sales automation for SMEs

The first component of the new initiative is Visit Report Agent. Telekom has developed this solution based on Salesforce technology specifically for sales organisations in medium-sized businesses. It helps to significantly reduce the administrative effort after customer appointments: after a meeting, sales staff automatically receive a notification and can conveniently follow up on the meeting via a short AI-supported voice dialogue. The digital assistant automatically creates a structured summary, identifies tasks and updates relevant data directly in the Salesforce application via the Einstein Prompt Builder. The implementation is accompanied by specialised AI workshops and project teams that support companies with the introduction, customisation and quality assurance.

‘Making the added value of data immediately tangible in day-to-day business’

‘Our collaboration with Telekom is a prime example of a living partnership with the aim of sustainably strengthening the digital competitiveness of German companies, especially SMEs,’ explains Anton Rinser, Alliances & Channel Leader Central Europe at Salesforce. ‘With offerings such as Visit Report Agent, companies can simplify their processes, noticeably reduce the workload on employees and make the added value of data immediately tangible in day-to-day business.’

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