Offering an outstanding service over an extremely wide variety of channels and at all times is how you exceed your customers’ expectations. Before, during and after the purchase. With SAP applications for optimized service, such as SAP Service Cloud as part of the SAP Customer Experience Suite and SAP Field Service Management, you can handle all customer service processes digitally and efficiently – yet still in a customer-focused manner. Both sides benefit from this approach.When it comes to machine maintenance, diagnostics and troubleshooting, the field service is the preferred option nowadays. To make sure it is successful, smart, mobile and consistent, we have specialized in consulting for the entire service process chain. In this respect, we understand both the process level and the implementation and integration of systems based on SAP solutions.
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