The core intellectual property of many manufacturers is in the highly optimized control routines of their production equipment. This is why many factories are isolated from the rest of IT equipment. While this fortress approach can be effective, it’s far from efficient.
On-site-only access means that every fix or routine change requires you to fly programmable logic controller (PLC) programmers around the world, which is expensive and creates long wait times for support. Alternatively, they can get on a video call with someone local to walk them through the process, but adding a non-expert intermediary introduces potential for error and accountability issues. Or, it can lead to practices that create vulnerabilities, such as putting code on USB drives or emailing it around.
Software Defined Automation’s Secure Remote Access enables automation engineers, system integrators, and machine builders to connect to industrial controllers from anywhere. When you can troubleshoot and program PLCs on-demand, you maximize productivity, improve response times, and reduce downtime.
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