With TDMxKIM, TDM Telefon-Direkt-Marketing GmbH presents an innovative AI solution for customer service: a generative voicebot that understands human language, responds in real time, and integrates seamlessly into existing service processes.
TDMxKIM is based on cutting-edge generative AI technology and combines over 40 years of call center expertise with the capabilities of artificial intelligence. The voicebot handles repetitive inquiries – such as appointment scheduling, delivery status updates, FAQs, or address changes – around the clock and with consistently high quality.
The highlight: with the new Showcase Builder, TDM can deliver a fully customized voicebot in a very short time – industry-specific, realistic, and ready to use. This makes the potential of AI not just theoretical, but tangible and experiential.
TDMxKIM is complemented by KimAssist, our AI-powered phone training tool. KimAssist simulates realistic phone conversations and supports the targeted training and development of service employees. In a safe and dynamic training environment, staff can practice communication techniques, objection handling, and how to deal with various customer types – individually, flexibly, and data-driven.
TDMxKIM stands for a hybrid service concept: automation where it makes sense – and human expertise where it is essential. For companies, this means greater efficiency, higher customer satisfaction, and future-proof service processes.